I was also put in the wrong room (the space room as opposed to the whale (girls) room). I literally had to ask for a tour for starters. I will say the two ladies there were very unhelpful and unwelcoming from the first second we walked in. Looked like fun and my daughter was very excited. When we showed up to the party, my first observation was the venue was awesome. First off, I booked online and was pleased with the online communication at first. Also as advertised, all was done for us, we just had to select our room and show up with our cake. Although it was very expensive, I felt we owed her a special experience. His germs would be right back on it all when they reopened for the afternoon.Īfter a year of quarantine, we chose Smarty Sprouts to host our daughters 7th birthday. Practically negated that they close to clean midday. But as a parent who knows her employer values a clean, sterile play environment, she should have made other arrangements for her child that day. Super awesome her employer is willing to work with her. I understand sometimes you can’t find childcare and maybe this parent was in that situation. I wanted to walk right back out but we had reservations which are non refundable and my kids had been looking forward to going all week. And as he was not just sitting with his mom but playing on the equipment and with my girls and other kids, my girls DID all pick up his cold. All great symptoms for spreading it to every kid who walked in the door.

Not realistic for many families in this town.Lastly, I was so frustrated that the staff member working the day we went decided to bring her son with her who had very obviously had a cold. But the membership rates reflect that owners only consider families with 1-2 kids. So disappointing! My kids loved it and I wish we could come once a month. There is no other play place like it in BCS which makes it refreshing and unique for all.I would love to give it 5 stars for quality and cleanliness but I was disappointed by a couple of things.I wish there were a membership option for larger families. This place is very cool! My kids loved it and so did I.

Smarty sprouts